Library · Travel & housing – process groups
CST · Guest & VIP logistics
Guests and VIPs have their own rules – almost everything is a judgment call.
9 processes
Overview
Who it's for
Teams that organize travel and housing for many people
You need
Master data of travelers and a schedule
You get
9 documented workflows with trigger, automation level, and priority
| ID | Process | Trigger | Autom. | Prio |
|---|---|---|---|---|
CST-010 | Derive travel and accommodation terms from deal memo | Deal memo with travel/housing clause signed | ASSIST | Do first |
CST-020 | Manage special requests and rider | Rider or special request received via agency | HITL | Later |
CST-030 | Assign individual driver service and escort | Guest arrival planned and terms include driver service | HITL | Do first |
CST-040 | Coordinate arrival of international guests | Guests residing outside DACH confirmed | HITL | Big Bet |
CST-050 | Implement confidentiality and discretion (alias booking) | Guest flag “Discretion” set | HITL | Later |
CST-060 | Manage guest communication through the agency | any cast-relevant information or change | HITL | Do first |
CST-070 | Schedule child actors with a chaperone | Guest record age < 18 in the schedule | HITL | Do first |
CST-080 | Handle stunt, double, and specialist logistics | Specialists scheduled at work site in the schedule | HITL | Later |
CST-090 | Escalate guest complaints | Complaint about agency, work site, or office | MAN | Later |